Customer Information | Quality Pack and Load

Serving Greater Bismarck Area and all of North Dakota

"Your Hometown Moving Veterans"

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Prepare For the Move

  • If possible, arrange for an alternate location for children and pets for their safety.

  • It is always nice to secure a parking spot.

  • Quality Pack and Load rug runners will not be used if there are other crews present or if the floors are dirty or have pet hair.

  • Keep an eye out for excessive dust.

  • Any open top boxes or totes will be voided of liability.

  • Apartment buildings with a closed door policy are a big issue. Not being able to block a door open increases the risk of damage to belongings and the property. It also takes extra time to block and unblock the door with each trip.

  • All appliances need to be dismounted prior to moving. QPL can dismount appliances with a void of liability, but the customer is responsible for wiping any water that spills during the dismount, the handling, and transport of the appliance.

  • Electrical cords need to be disconnected and taken by the customer along with the electrical devices, unless QPL is professionally packing the household goods.

  • QPL needs to be advised of any trees that could damage our truck.

  • If we are loading into a truck or trailer that does not belong to QPL, the customer needs to provide straps, pads, blankets, or cardboard for protection or we are void of liability. QPL is not responsible during transportation.

Customer information

  • On Saturdays we charge an additional $20.00 per hour and on Sundays we charge time and a half of weekday rates.

  • Any items over 300lbs will be charged a $4.00 stair fee per stair. You must alert us if you have valuable or damageable flooring and an item weighing over 300lbs.

  • As a service provider, we expect payment upon completion of the job.

  • An estimate is not a guaranteed price. Estimates are given for the amount of work expressed by the customer. If the amount of work changes from the original explanation, the estimate will change as well.

  • All travel time, including to, from, and between your locations is on the clock.

  • Outright cancellation within 2 weeks of the scheduled move date will result in a loss of your deposit.

  • If your scheduled time slot is not in the morning, the arrival time is not guaranteed. You will be called one hour in advance and will be given an estimated arrival time.

Estimates, fees and scheduling

Call today for a FREE local estimate on moving services!

"Thank you Rick and Rob for a dent and scratch-free job"

- James P.

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Please take a look at the guidelines below to ensure that you and your home are prepared for the move.